Improvement of a patient’s health condition assumes the application, in the most convenient moment of time, of complete therapeutical actions based on a doubtless diagnosis. Such services are appreciated by the patient in most varied ways, and compared with the health services administered or provided by similar medical structures. Any manifested discontent may have immediate or latent repecussions upon the dignity, professional image and, equally, upon the economic efficiency of the medical structure involved. The system of performance indices refers directly and pragmatically to a quasi-objective quantification of the quality of the therapeutical acts administered, within some time interval, by the medical structure in charge with this. Analysis of qualiy criteria attainment involves a relatively complex graph of activities, among which mandatory are: identification and elimination of the causes of insatisfaction, establishment of corrective measures and directions when problems do appear, interrogation of patients as to their expressed discontents (as well as comparatively with their expectations), total involvement of all members of the medical team in solving patients’ needs. Critical analysis and periodical elaboration of new performance standards capable of assuring a high level of health services’ quality and, implicitly, of the satisfaction level expected by patients.
Keywords:- control of quality
- level of satisfaction
- performance
- quality indices
- quality of human life.
- quality of the therapeutical act
- systems of indices